Collaborative customer services using synchronous Web browser sharing

For complicated transactions and inexptienced users, se~-smite may not be *cimL b addition, for marketing and sales, there maybe no substitute fm a good salesperson. Thus, there is tiue in combining ~chronous am to products and services OVHthe Web with Wchronous, human assistance v’hen needd h ord~ to pr~ vide better service to customas, increase d=, and ~erentiate their Webbased services tiom the repetition, a numbs of businesses are starting to fiTlore means of integrating Eve customs service into their Web sites.

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