Organizational Hierarchy and Cultural Values

This study examined the relationship of organizational hierarchy and aspects of cultural values within a single large professional services firm. Four levels were considered: partners, managers, professional field staff, and secretarial support staff. The importance, presence, and gap between importance and presence of ten cultural values served as dependent variables. The highest and lowest hierarchical levels had more favorable opinions on the importance and presence of these cultural values. Implications for service to clients are drawn.