Proposta de um modelo conceitual para minimizar as dificuldades no uso do QFD

This work presents a proposal of a conceptual model of QFD application aiming at minimizing the difficulties in the use of the method. To develop this model, the following stages were carried out: literature review to identify information about the QFD use, analysis of a field research and review of previous interview data from QFD users, and the use of AD (Axiomatic Design) to develop the suggested model with the data of previous stages. The main difficulties which were identified and yet to be solved are related to quality matrix, team work, QFD conceptual model and QFD application assessment. The results indicate the feasibility of the AD use to achieve this objective but the work concludes that an empirical application is needed for validity.

[1]  Thomas Lager,et al.  The industrial usability of quality function deployment: a literature review and synthesis on a meta‐level , 2005 .

[2]  Andreas Herrmann,et al.  An empirical study of quality function deployment on company performance , 2006 .

[3]  Thomas M. Fehlmann,et al.  Strategic management by business metrics , 2003 .

[4]  Richard Y. K. Fung,et al.  Estimating the functional relationships for quality function deployment under uncertainties , 2006, Fuzzy Sets Syst..

[5]  V. Selladurai,et al.  Fuzzy logic approach to prioritise engineering characteristics in quality function deployment (FL‐QFD) , 2004 .

[6]  A. Lowe,et al.  UK user's guide to quality function deployment , 2000 .

[7]  E. Ertugrul Karsak,et al.  Fuzzy multiple objective programming framework to prioritize design requirements in quality function deployment , 2004, Comput. Ind. Eng..

[8]  Shelley D. Dionne,et al.  Transformational leadership and team performance , 2004 .

[9]  Christopher A. Voss,et al.  Case research in operations management , 2002 .

[10]  Luis Ángel Guerras Martín,et al.  El estado actual de la investigación empírica sobre economía de la empresa: análisis de las publicaciones españolas , 1999 .

[11]  John L. Sanford.  How Useful Is QFD , 2005 .

[12]  Ming-Lu Wu,et al.  A systematic approach to quality function deployment with a full illustrative example , 2005 .

[13]  E. Aspinwall,et al.  Quality function deployment: An empirical study in the UK , 2001 .

[14]  Li Pheng Khoo,et al.  A QFD-enabled product conceptualisation approach via design knowledge hierarchy and RCE neural network , 2005, Knowl. Based Syst..

[15]  Paulo Augusto Cauchick Miguel,et al.  Aplicação do QFD no desenvolvimento de produtos: levantamento sobre seu uso e perspectivas para pesquisas futuras , 2004 .

[16]  Semiha Kiziltas,et al.  Strategic use of quality function deployment (QFD) in the construction industry , 2005 .

[17]  S. R. Devadasan,et al.  Theory and practice of total quality function deployment , 2006 .

[18]  Chelsea C. White,et al.  Key factors in the successful application of quality function deployment (QFD) , 2001, IEEE Trans. Engineering Management.

[19]  Jacques Marsot.  QFD: a methodological tool for integration of ergonomics at the design stage. , 2005, Applied ergonomics.

[20]  Abdul Rahman Bin Abdul Rahim,et al.  Application of quality function deployment (QFD) method for pultrusion machine design planning , 2003, Ind. Manag. Data Syst..

[21]  Mohamed Zairi,et al.  Best practice QFD application: an internal/external benchmarking approach based on Ford Motors' experience , 2005 .

[22]  Lin Chih Cheng,et al.  QFD in product development: methodological characteristics and a guide for intervention , 2003 .

[23]  Paulo Augusto Cauchick Miguel,et al.  The state‐of‐the‐art of the Brazilian QFD applications at the top 500 companies , 2003 .