Management accounting change and stability: Loosely coupled rules and routines in action

A problematic practical situation, which had remained unsolved for a long period, was encountered in a case research project. The apparent problem of the case firm was the modest standardisation of its information systems and management accounting reporting. Though problems linked with standardisation seemed to chronically look for solutions in the firm, only few attempts to change the situation emerged. The immediate purpose of the paper is to explain why there appeared to be problems without solutions in the case firm, and, in particular, how it managed to cope with such a situation. The paper contributes to recent literature on management accounting change and stability, primarily by drawing on the framework, based on institutional theory, by Burns & Scapens (2000). The notion of loose coupling is mobilised and integrated with the framework, and thereby the many-sided relation between two of its central notions, rules and routines, is refined. Loose coupling between rules and routines was characteristic of the everyday management accounting life in the case firm: well-developed and flexible informal routines and knowledgeable actions by the organisation's participants had the capacity to smooth the frictions of the formal rule systems related to management accounting, saving them from pressure for major change. The findings support the argument of the possible coexistence of change and stability in management accounting, however pointing to the need of keeping clear what aspect of management accounting - formal or informal - we refer to in each instance. They also suggest that the legitimising relation between the formal and the informal domains of an organisation can be an inverse of that typically claimed in the new institutionalist theory.