User's Willingness to Pay on Social Network Sites

A user's willingness to pay (WTP) on social network site (SNS) has received a great deal of attentions from academics and practitioners. The current study separates the willingness into WTP for SNS and WTP other members of SNS, and introduce a new research model to study the antecedent factors of and their influence on the two types of willingness. We find that the user's trust generated from social activities can be transferred to their trust in business transactions on SNSs, thereby influencing the willingness to pay. The user's perceived playfulness and perceived value of online connections have significant positive effects on their WTP other members of SNSs. This research contributes several new findings to SNS commercialization research, and provides multiple constructive implications to SNS and e-commerce site managers.

[1]  Anol Bhattacherjee,et al.  Extending technology usage models to interactive hedonic technologies: a theoretical model and empirical test , 2010, Inf. Syst. J..

[2]  Joseph P. Cannon,et al.  An Examination of the Nature of Trust in Buyer–Seller Relationships: , 1997 .

[3]  Alan R. Dennis,et al.  CONDUCTING RESEARCH IN INFORMATION SYSTEMS , 2001 .

[4]  David E. Booth,et al.  Multivariate statistical inference and applications , 1997 .

[5]  Daniel L. Sherrell,et al.  Communications of the Association for Information Systems , 1999 .

[6]  Joseph E. McGrath,et al.  Dilemmatics: The Study of Research Choices and Dilemmas , 1981 .

[7]  H. Raghav Rao,et al.  A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents , 2008, Decis. Support Syst..

[8]  J. H. Davis,et al.  An Integrative Model Of Organizational Trust , 1995 .

[9]  Timothy D. Wilson,et al.  The halo effect: Evidence for unconscious alteration of judgments. , 1977 .

[10]  Wynne W. Chin,et al.  Advancing the Theory of Adaptive Structuration: The Development of a Scale to Measure Faithfulness of Appropriation , 1997, Inf. Syst. Res..

[11]  Melinda Korzaan,et al.  Intentions to Purchase and the Online Experience , 2003, AMCIS.

[12]  Matthew K. O. Lee,et al.  The Continuance of Online Social Networks: How to Keep People Using Facebook? , 2010, 2010 43rd Hawaii International Conference on System Sciences.

[13]  Olivier Toubia,et al.  Deriving Value from Social Commerce Networks , 2009 .

[14]  Hsi-Peng Lu,et al.  Factors influencing online music purchase intention in Taiwan: An empirical study based on the value-intention framework , 2007, Internet Res..

[15]  Linda L. Price,et al.  Commercial Friendships: Service Provider–Client Relationships in Context , 1999 .

[16]  Binshan Lin,et al.  The Effect of Perceived Ethical Performance of Shopping Websites on Consumer Trust , 2009, J. Comput. Inf. Syst..

[17]  Wynne W. Chin,et al.  On the use, usefulness, and ease of use of structural equation modeling in MIS research: a note of caution , 1995 .

[18]  Wing S. Chow,et al.  A Study of Trust in E-Shopping before and after First-Hand Experience is Gained , 2006, J. Comput. Inf. Syst..

[19]  Hsi-Peng Lu,et al.  The influence of extro/introversion on the intention to pay for social networking sites , 2010, Inf. Manag..

[20]  Izak Benbasat,et al.  Do I Trust You Online, and If So, Will I Buy? An Empirical Study of Two Trust-Building Strategies , 2006, J. Manag. Inf. Syst..

[21]  Pedro T. Isaías,et al.  Critical Success Factors for Web 2.0 - A Reference Framework , 2009, HCI.

[22]  Dennis F. Galletta,et al.  Consumer Perceptions and Willingness to Pay for Intrinsically Motivated Online Content , 2006, J. Manag. Inf. Syst..

[23]  D. Boyd Why Youth (Heart) Social Network Sites: The Role of Networked Publics in Teenage Social Life , 2007 .

[24]  Kent Grayson,et al.  Friendship versus Business in Marketing Relationships , 2007 .

[25]  Bernadette Szajna,et al.  Empirical evaluation of the revised technology acceptance model , 1996 .

[26]  Peter A. Rosen,et al.  Hedonic Information Systems: Acceptance of Social Networking Websites , 2006, AMCIS.

[27]  A. Enders,et al.  The long tail of social networking.: Revenue models of social networking sites , 2008 .

[28]  Starr Roxanne Hiltz,et al.  Trust and Privacy Concern Within Social Networking Sites: A Comparison of Facebook and MySpace , 2007, AMCIS.

[29]  Hans van der Heijden,et al.  User Acceptance of Hedonic Information Systems , 2004, MIS Q..

[30]  Felix B. Tan,et al.  Antecedents of perceived playfulness: an exploratory study on user acceptance of general information-searching websites , 2004, Inf. Manag..

[31]  Young-Gul Kim,et al.  Extending the TAM for a World-Wide-Web context , 2000, Inf. Manag..

[32]  David Gefen,et al.  Some antecedents and effects of trust in virtual communities , 2002, J. Strateg. Inf. Syst..

[33]  Eric K. Clemons,et al.  The future of advertising and the value of social network websites: some preliminary examinations , 2007, ICEC.

[34]  Paul A. Pavlou,et al.  Evidence of the Effect of Trust Building Technology in Electronic Markets: Price Premiums and Buyer Behavior , 2002, MIS Q..

[35]  Jiyoung Cha Shopping on Social Networking Web Sites , 2009 .

[36]  Izak Benbasat,et al.  ICIS Panel Summary: Should Institutional Trust Matter in Information Systems Research? , 2006, Commun. Assoc. Inf. Syst..

[37]  C. Fornell,et al.  Evaluating structural equation models with unobservable variables and measurement error. , 1981 .

[38]  Richard P. Bagozzi,et al.  Assessing Construct Validity in Organizational Research , 1991 .

[39]  I. Ajzen,et al.  Understanding Attitudes and Predicting Social Behavior , 1980 .

[40]  N. L. Chervany,et al.  Initial Trust Formation in New Organizational Relationships , 1998 .

[41]  Kuanchin Chen,et al.  Protecting Personal Information Online: A Survey of User Privacy Concerns and Control Techniques , 2004, J. Comput. Inf. Syst..

[42]  Jan B. Heide,et al.  Friends, Businesspeople, and Relationship Roles: A Conceptual Framework and a Research Agenda , 2006 .

[43]  J. Christopher Westland,et al.  Critical mass and willingness to pay for social networks , 2010, Electron. Commer. Res. Appl..

[44]  S. Arai,et al.  Moving beyond individualism in leisure theory: a critical analysis of concepts of community and social engagement , 2003 .

[45]  D. Barboza,et al.  Ogre to Slay? Outsource it to Chinese , 2005 .

[46]  P. M. Podsakoff,et al.  Self-Reports in Organizational Research: Problems and Prospects , 1986 .

[47]  Katarina Stanoevska-Slabeva,et al.  Overview of business models for Web 2.0 communities , 2006, GeNeMe.

[48]  Deb Sledgianowski,et al.  Using Social Network Sites: The Effects of Playfulness, Critical Mass and Trust in a Hedonic Context , 2009, J. Comput. Inf. Syst..

[49]  Dianne Conrad,et al.  Engagement, Excitement, Anxiety, and Fear: Learners' Experiences of Starting an Online Course , 2002 .

[50]  Charles J. Kacmar,et al.  Developing and Validating Trust Measures for e-Commerce: An Integrative Typology , 2002, Inf. Syst. Res..

[51]  Kar Yan Tam,et al.  Understanding the Adoption of Multipurpose Information Appliances: The Case of Mobile Data Services , 2006, Inf. Syst. Res..