Process Analysis and e-Business Adoption in Nigerian SBEs: A Report on Case Study Research

It is generally acknowledged that e-business technologies can provide internal value as well as opportunities to reach different local and international markets, for both large and small organisations. Although the use of web-based systems and technologies to improve business processes has increased steadily over the past decade, there remains a dearth of research in this field in developing countries such as Nigeria. This paper examines how e-business is being used in two Nigerian small businesses, using a process mapping technique, system profiling and two main models from the existing literature. The results indicate that these models provide a valid framework for the initial analysis of e-business in this environment, and that these companies are indeed benefitting from the deployment of e-business technologies, particularly in their customer facing processes and functions.

[1]  Stefano Biazzo,et al.  Process mapping techniques and organisational analysis: Lessons from sociotechnical system theory , 2002, Bus. Process. Manag. J..

[2]  Steve Muylle,et al.  Assessing and enhancing e-business processes , 2011, Electron. Commer. Res. Appl..

[3]  In Lee,et al.  Building Web 2.0 enterprises: A study of small and medium enterprises in the United States , 2013 .

[4]  Richard Heeks,et al.  Information Systems and Developing Countries: Failure, Success, and Local Improvisations , 2002, Inf. Soc..

[5]  Michael Taylor,et al.  SMEs and e‐business , 2004 .

[6]  Elijah Ige Ohimain,et al.  Can Nigeria Generate 30% of her Electricity from Coal by 2015 , 2014 .

[7]  Tiago Oliveira,et al.  Firms patterns of e-business adoption: evidence for the European Union-27. , 2009 .

[8]  Maryam Rezaeian,et al.  ERP implementation in manufacturing SMEs: Lessons from the Knowledge Transfer Partnership scheme , 2015 .

[9]  Alain Yee-Loong Chong,et al.  Can e-business adoption be influenced by knowledge management? An empirical analysis of Malaysian SMEs , 2014, J. Knowl. Manag..

[10]  Princely Ifinedo,et al.  Internet/e-business technologies acceptance in Canada's SMEs: An exploratory investigation , 2011, Internet Res..

[11]  M. Wynn,et al.  The Deployment of Service Management Systems in SMEs – Three Case Studies , 2011 .

[12]  Martin G Wynn,et al.  ERP Implementation in a Developing World Context: a Case Study of the Waha Oil Company, Libya , 2015 .

[13]  ศิวะพร ภู่พันธ์,et al.  Research Design: Qualitative, Quantitative, and Mixed Methods Approaches , 2018 .

[14]  D. Faloye.  The adoption of e-commerce in small businesses: an empirical evidence from retail sector in Nigeria , 2014 .

[15]  Adi Prananto,et al.  E-business maturity: the SOG-e model , 2000 .

[16]  Jenny Hall.  Interpreting qualitative data , 2010 .

[17]  Martin Wynn,et al.  Demand-supply chain management: systems implications in an SME packaging business in the UK , 2012, Int. J. Manuf. Res..

[18]  Diana Sommer.  Modelling And Analysis Of Enterprise Information Systems , 2016 .

[19]  Deepti Sharma,et al.  Mobile customer relationship management - A competitive tool , 2014 .

[20]  Martin G Wynn,et al.  E-business and process change: two case studies (towards an assessment framework) , 2013 .

[21]  R. Rawbone.  Doing a Successful Research Project—Using Qualitative or Quantitative Methods , 2015 .

[22]  Tiago Oliveira,et al.  Understanding e-business adoption across industries in European countries , 2010, Ind. Manag. Data Syst..

[23]  D. Chaffey.  E-Business and E-Commerce Management: Strategy, Implementation and Practice , 2001 .

[24]  Wole Olatokun,et al.  Journal of Internet Banking and Commerce Factors Influencing Electronic Business Technologies Adoption and Use by Small and Medium Scale Enterprises (smes) in a Nigerian Municipality , 2022 .

[25]  M. Wynn,et al.  E-business in the university sector: A case study from Libya , 2015 .

[26]  Philip Powell,et al.  SMEs: aligning IS and the strategic context , 2001, J. Inf. Technol..

[27]  U. Johansson,et al.  E-business and e-supply strategy in small and medium sized businesses (SMEs) , 2003 .

[28]  Chris Sauer,et al.  Moving to e-business , 2000 .

[29]  Craig M. Parker,et al.  New directions for research on SME-eBusiness: insights from an analysis of journal articles from 2003 to 2006 , 2007 .

[30]  P. Marshall,et al.  Lessons learned from analysing e-business progression using a stage model in Australian Small Medium Enterprises (SMEs) , 2004 .

[31]  Philip Powell,et al.  Exploring SME Internet Adoption: Towards a Contingent Model , 2003, Electron. Mark..

[32]  Christine Nadel,et al.  Case Study Research Design And Methods , 2016 .

[33]  Paul Taylor.  The Importance of Information and Communication Technologies (ICTs): An Integration of the Extant Literature on ICT Adoption in Small and Medium Enterprises , 2015 .

[34]  Edwin M. Agwu,et al.  An investigative analysis of factors influencing Ebusinessadoption and maintenance of commercialwebsites in Nigeria , 2014 .