Managing Performance in the Public Sector

Part 1 Chapter 1 An Introduction to Performance Measurements the beneficial effect of Performance Measurement Chapter 2 The Perverse effects of Performance Measurement Chapter 3 The Resistance of Perverted Performance Measurement Part 2 Chapter 4 Design Principles for Performance Measurement Chapter 5 Trust and Interaction Chapter 6 Content and Variety Chapter 7 Dynamic - Towards lively Performance Management Chapter 8 The Paradoxes of Performance Management