Product-Service System Design Processes and Cases

This paper proposes the framework of PSS design process for effective PSS development. The proposed PSS design process is composed of requirement identification and value targeting, stakeholder activity design, PSS function modeling, function-activity mapping and PSS concept generation, PSS concept detailing and PSS concept prototyping. The proposed PSS design process emphasizes stakeholders’ activities and functions to generate alternative PSS concepts. Sample case study is conducted to investigate the effectiveness of the proposed PSS design process.