User experience evaluation criteria for mobile news making technology: findings from a case study

This research explores the professionals' user experience evaluation criteria for technology used in mobile news making. We carried out a case study in which nineteen participants used smart phones for reporting news to an online publication. We identified two sets of high-level evaluation criteria, contextual and personal. Contextual high-level criteria found are error-freeness, support for journalistic quality and speed of publishing. Personal, user-related criteria are users' needs and goals related to enabling and supporting of professional ambition, supporting user's professional goals, as well as fit with and enhancement of the user's professional image. Findings provide empirical evidence on factors that affect user experience that are relevant for evaluation of mobile technology in mobile news making. In addition, findings provide an initial insight into understanding professionals' user experience and importance of high-level goals and needs as factors linked to quality perceptions, attitudes, acceptance, affect and motivation to use mobile technologies in work context.

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