Facebook in Venezuela: Understanding Solidarity Economies in Low-Trust Environments

Since 2014, Venezuela has experienced severe economic crisis, including scarcity of basic necessities such as food and medicine. This has resulted in over-priced goods, scams, and other forms of economic abuse. We present an investigation of Venezuelans' efforts to form an alternative, Solidarity Economy (SE) through Facebook Groups. In these groups, individuals can barter for items at fair prices. We highlight group practices and design features of Facebook Groups which support solidarity or anti-solidarity behaviors. We conclude by leveraging design principles for online communities presented by Kollock to present strategies to design more effective SEs in environments of low trust.

[1]  P. Kollock DESIGN PRINCIPLES FOR ONLINE COMMUNITIES , 1997 .

[2]  Gloria Mark,et al.  Technology-mediated social arrangements to resolve breakdowns in infrastructure during ongoing disruption , 2011, ACM Trans. Comput. Hum. Interact..

[3]  Gloria Mark,et al.  Creating a context of trust with ICTs: restoring a sense of normalcy in the environment , 2011, CSCW.

[4]  B. Misztal Trust in Modern Societies: The Search for the Bases of Social Order , 1996 .

[5]  J. H. Davis,et al.  An Integrative Model Of Organizational Trust , 1995 .

[6]  Ling Liu,et al.  A reputation-based trust model for peer-to-peer e-commerce communities , 2003, EEE International Conference on E-Commerce, 2003. CEC 2003..

[7]  Volker Wulf,et al.  'On the ground' in Sidi Bouzid: investigating social media use during the tunisian revolution , 2013, CSCW.

[8]  Ling Liu,et al.  A reputation-based trust model for peer-to-peer ecommerce communities , 2003, EC.

[9]  Sheena Lewis Examining and designing community crime prevention technology , 2012, CHI EA '12.

[10]  P. Kollock,et al.  Managing the virtual commons : Cooperation and conflict in computer communities , 1996 .

[11]  Leysia Palen,et al.  (How) will the revolution be retweeted?: information diffusion and the 2011 Egyptian uprising , 2012, CSCW.

[12]  Susan Wiedenbeck,et al.  On-line trust: concepts, evolving themes, a model , 2003, Int. J. Hum. Comput. Stud..

[13]  Airi Lampinen,et al.  Indebtedness and reciprocity in local online exchange , 2013, CSCW.

[14]  Ranjay Gulati,et al.  Creating Value Together , 2008 .

[15]  Morton Deutsch,et al.  Psychological Alternatives to War , 1962 .

[16]  Allison Lacker Visualizing Conversation, Medium Effects: Turn-Taking and Back Channels Managing the Virtual Commons: Cooperation and Conflict in Computer Communities , 2009 .

[17]  Patrick Olivier,et al.  HCI, Solidarity Movements and the Solidarity Economy , 2017, CHI.

[18]  Gayatri Swamynathan,et al.  Do social networks improve e-commerce?: a study on social marketplaces , 2008, WOSN '08.

[19]  Paul Resnick,et al.  Community Commerce: Facilitating Trust in Mom-to-Mom Sale Groups on Facebook , 2017, CHI.

[20]  Hari Sundaram Massive change: how social media can enable a sustainable world , 2012, SAM '12.

[21]  Julita Vassileva,et al.  SocialTrust: Adaptive Trust Oriented Incentive Mechanism for Social Commerce , 2014, 2014 IEEE/WIC/ACM International Joint Conferences on Web Intelligence (WI) and Intelligent Agent Technologies (IAT).

[22]  Kate Larson,et al.  A reputation mechanism for layered communities , 2006, SECO.

[23]  G. Brady Governing the Commons: The Evolution of Institutions for Collective Action , 1993 .

[24]  John M. Carroll,et al.  Creating Value Together: The Emerging Design Space of Peer-to-Peer Currency and Exchange , 2015, CSCW.

[25]  Kevin Quigley Trust: The social virtues and the creation of prosperity , 1996 .

[26]  Gloria Mark,et al.  'facebooking' towards crisis recovery and beyond: disruption as an opportunity , 2012, CSCW.

[27]  Avrim Blum,et al.  Clearing algorithms for barter exchange markets: enabling nationwide kidney exchanges , 2007, EC '07.

[28]  R. Putnam Tuning In, Tuning Out: The Strange Disappearance of Social Capital in America , 1995, PS: Political Science & Politics.

[29]  W. Hamilton,et al.  The evolution of cooperation. , 1984, Science.

[30]  Yann Dauphin,et al.  Deal or No Deal? End-to-End Learning of Negotiation Dialogues , 2017, EMNLP.