Process Design Theory for Digital Information Services

Information services transfer information goods from a creator to a user. Information services have three design aspects, i. e. content, value, and revenue, and their design has an evolutionary nature, i. e. that information gained in the service’s usage stages is part of their (re)design efforts. The literature abounds of fragmented insights for information services design. This article gives a literature review of methods and techniques that are useful in the representation and analysis of the above-mentioned aspects for each evolving step of information service design. The article also describes several scenarios for information service design projects. These insights have considerable consequences for information services design practices and a list of topics for new design theory research is given.

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