Apple guide: a case study in user-aided design of online help

Apple Guide, the new online help system in Macintosh system software, provides a standard human interface to online help on the Macintosh. It is the culmination of extensive study at Apple of how users can work most effectively with online help. This paper summarizes several of the major studies in Apple’s research, briefly describing the research methods used, major findings, and how those findings contributed to the design of Apple Guide.