Productivity Assessment of Volunteer Programs in Not-for-Profit Human Services Organizations

&dquo;The only thing worse than preparing for guests and having them cancel,&dquo; a host might observe, &dquo;is to invite important guests and not prepare to serve them properly.&dquo; &dquo;The only thing worse than having too much work, is to have too little work to do,&dquo; declares a responsible employee. These &dquo;worse case&dquo; scenarios can lead to a social embarrassment and to an unproductive work situation. Both may be said to result from &dquo;bad management.&dquo;