Service-Operation Estimation in a Japanese Restaurant Using Multi-Sensor and POS Data

This paper describes the strategy of our SOE (Service Operation Estimation) which is the operational behavior estimation of employees in labor- intensive service fields. We assume that SOE would be utilized for the feedback for employers and employees in all kinds of the service field: service operational improvement, employee training, and QC (Quality Control) activities. In this paper, we introduce our SOE framework and a case example of our SOE of serving staffs in a Japanese restaurant using multi-sensor data and POS data.

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