Process Diversity and how Practitioners Can Manage It

UP GRADE is the anchor point for UP ENET ( UP GRADE European NETwork), the network of CEPIS member societies’ publications, that currently includes the following ones: • Mondo Digitale, digital journal from the Italian CEPIS society AICA • Novática, journal from the Spanish CEPIS society ATI • Pliroforiki, journal from the Cyprus CEPIS society CCS • Pro Dialog, journal from the Polish CEPIS society PTI-PIPS Publisher UP GRADE is published on behalf of CEPIS (Council of European Professional Informatics Societies, <http://www.cepis.org/>) by Novática <http://www.ati.es/novatica/>, journal of the Spanish CEPIS society ATI (Asociación de Técnicos de Informática <http://www.ati.es/>). UP GRADE is also published in Spanish (full issue printed, some articles online) by Novática, and in Italian (abstracts and some articles online) by the Italian CEPIS society ALSI <http://www.alsi.it> and the Italian IT portal Tecnoteca <http://www.tecnoteca.it/>. UP GRADE was created in October 2000 by CEPIS and was first published by Novática and INFORMATIK/INFORMATIQUE, bimonthly journal of SVI/FSI (Swiss Federation of Professional Informatics Societies, <http://www.svifsi.ch/>). Editorial Team Chief Editor: Rafael Fernández Calvo, Spain, <rfcalvo@ati.es> Associate Editors: • François Louis Nicolet, Switzerland, <nicolet@acm.org> • Roberto Carniel, Italy, <carniel@dgt.uniud.it> • Zakaria Maamar, Arab Emirates, <Zakaria.Maamar@zu.ac.ae> • Soraya Kouadri Mostéfaoui, Switzerland, <soraya.kouadrimostefaoui@unifr.ch> Editorial Board Prof. Wolffried Stucky, CEPIS Past President Prof. Nello Scarabottolo, CEPIS Vice President Fernando Piera Gómez and Rafael Fernández Calvo, ATI (Spain) François Louis Nicolet, SI (Switzerland) Roberto Carniel, ALSI – Tecnoteca (Italy) UPENET Advisory Board Franco Filippazzi (Mondo Digitale, Italy) Rafael Fernández Calvo (Novática, Spain) Panicos Masouras (Pliroforiki, Cyprus) Andrzej Marciniak (Pro Dialog, Poland) English Editors: Mike Andersson, Richard Butchart, David Cash, Arthur Cook, Tracey Darch, Laura Davies, Nick Dunn, Rodney Fennemore, Hilary Green, Roger Harris, Michael Hird, Jim Holder, Alasdair MacLeod, Pat Moody, Adam David Moss, Phil Parkin, Brian Robson. Cover page designed by Antonio Crespo Foix, © ATI 2004 Layout: Pascale Schürmann Editorial correspondence: see "Editorial Team" above Advertising correspondence: <novatica@ati.es> Upgrade Newslist available at <http://www.upgrade-cepis.org/pages/editinfo.html#newslist> Copyright © Novática 2004 (for the monograph and the cover page) © CEPIS 2004 (for the sections MOSAIC and UPENET) All rights reserved. Abstracting is permitted with credit to the source. For copying, reprint, or republication permission, contact the Editorial Team. The opinions expressed by the authors are their exclusive responsibility.