Knowledge Management: Emerging Practices in IT Industry in NCR

Knowledge Management (KM) is getting competitive advantage. Development and sharing of knowledge increase innovative ability of employees. KM is the creation and application of new knowledge for achieving additional value. The process starts from individual level and then proceeds towards the organizational level. It is the continuous process of development and improvement. Earlier groupware was used as productive technology for communication among employees. Now KM has developed its position as a distinct discipline. KM creates the environment in the organization for the availability and dissemination of information. KM led the organizations to adopt the experience’s insight. Organization facilitates the optimal use of KM. IT industry is knowledge-prone and its qualified and educated employees are their assets.This sector uses the technological aspect of the KM. IT industry uses the KM as a business strategy with main focus on technology and human resource management. For IT industry it is a techno-centric complex adaptive system. This paper presents the emerging trend of practicing KM in the IT industry in NCR. This is a new evolution towards service-oriented architecture to act in an even greater synchronicity.