The KM-MCDM interface in decision design: tradeoffs-free conflict dissolution

Concepts of decision design are introduced via Multiple Criteria Decision Making (MCDM), Knowledge Management (KM) and optimisation. Decision-making conflict is defined as the absence of a prominent tradeoffs-free alternative. Because tradeoffs are properties of alternatives (the measured) and not of criteria (the measures), designing an optimal decision involves designing a tradeoffs-free alternative (or its proxy). Decision-making process becomes more important than its outcome: high-quality process assures high-quality outcome, not vice versa. A merger of MCDM and KM into an integrated decision support is outlined. Process-based MCDM paradigm emerges: decision making is neither art nor science ? but knowledge-based skill or practice.

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