Predictive Dialer Intensity Optimization Using Genetic Algorithms

that should be initiated at each time. In this paper, we propose a method of optimizing the automatic dialer intensity using genetic algorithms - evolutionary methods based on natural selection and genetics. We implement the proposed algorithm by modifying the current proprietary Altitude Software predictive dialer and perform a comparative evaluation between both versions. Our method obtained superior results to those achieved by the original algorithm, with a slightly higher agent utilization rate.

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