Operations Now: Supply Chain Profitability and Performance

UNIT ONE: FOUNDATIONS FOR SUCCESS Chapter 1: Introduction: Why Operations Management? Chapter 2: Profitability: Business Success from Operations Success Chapter 3: Strategy and Value: Competing through Operations Chapter 4: Processes: Turning Resources into Capabilities UNIT TWO: COMPONENTS OF VALUES Chapter 5: Cost: The Price of Value Creation Chapter 6: Quality: Meeting Customer Expectations Chapter 7: Quality Tools: From Process Performance to Process Perfection Chapter 8: Timeliness: Scheduling and Project Management UNIT THREE: MANAGING RESOURCES TO CREATE VALUE Chapter 9: Supply Chain Management: Managing Business to Business Interactions Chapter10: Demand Forecasting: Building the Foundation for Resource Planning Chapter 11: Inventory: Managing to Meet Demand Chapter 12: Logistics: Positioning Goods in the Supply Chain Chapter 13: Lean Systems: Eliminating Waste through the Supply Chain Chapter 14: Capacity: Matching Productive Resources to Demand Chapter 15: Constraint Management: Simplifying Complex Systems Chapter 16: Facilities: Making Location and Layout Decisions Chapter 17: Workforce: Optimizing Human Capital