Communication Skills For Dummies

Introduction 1 Part I: Honing Your Communication Skills 7 Chapter 1: Grasping the Finer Points of GreatCommunication 9 Chapter 2: Knowing What You Want to Achieve 27 Chapter 3: Valuing Different Communication Styles 43 Part II: Being Receptive to Others 55 Chapter 4: Listening Actively for Total Understanding 57 Chapter 5: Establishing Rapport for EffectiveCommunication 71 Part III: Putting Your Mind and Body into Your Message 89 Chapter 6: Choosing the Right Attitude 91 Chapter 7: Speaking with Clarity 109 Chapter 8: Conveying Messages through Movements 127 Part IV: Managing Communication Challenges 143 Chapter 9: Getting Yourself Out of Sticky Situations 145 Chapter 10: Negotiating with Finesse 159 Chapter 11: Communicating Across Cultures 171 Part V: Communicating Across Distances 185 Chapter 12: Communicating Successfully through Technology 187 Chapter 13: Communicating over the Phone 203 Chapter 14: Putting Pen to Paper for Positive Effect 213 Part VI: The Part of Tens 225 Chapter 15: Ten Top Tips for Speaking Face to Face 227 Chapter 16: Ten Essential Tips for Effective Communication 235 Index 243