Smart City Development: A Business Process-centric Conceptualisation

Smart city development has been proposed as a response to urbanisation challenges and changing citizen needs in the cities. It allows the city as a complex system of systems to be efficient and integrated, in order to work as a whole, and provide effective services to citizens through its inter-connected sector. This research attempts to conceptualise smart city, by looking at its requirements and components from a process change perspective, not a merely technology-led innovation within a city. In view of that, the research also gains benefits from the principles of smart city development such as systems thinking approach, city as a system of systems, and the necessity of systems integration. The outcome of this study emphasises the significance of considering a city as a system of systems and necessity of city systems integration and city process change for smart city development. Consequently, the research offers a city process-centric conceptualisation of smart city.

[1]  Kathryn Davidson,et al.  Sustainability decision-making frameworks and the application of systems thinking: an urban context , 2011 .

[2]  Aylin Ilhan,et al.  Informational Urbanism. A Conceptual Framework of Smart Cities , 2017, HICSS.

[3]  Theresa A. Pardo,et al.  Smart city as urban innovation: focusing on management, policy, and context , 2011, ICEGOV '11.

[4]  Panagiotis Tsarchopoulos,et al.  Smart Cities as Innovation Ecosystems sustained by the Future Internet , 2012 .

[5]  Theresa A. Pardo,et al.  Conceptualizing smart city with dimensions of technology, people, and institutions , 2011, dg.o '11.

[6]  Rudolf Giffinger,et al.  Smart cities ranking: an effective instrument for the positioning of cities? , 2009, 5th International Conference Virtual City and Territory, Barcelona, 2,3 and 4 June 2009.

[7]  C. Harrison,et al.  A Theory of Smart Cities , 2011 .

[8]  Laura Aelenei,et al.  Smart City: A Systematic Approach towards a Sustainable Urban Transformation , 2016 .

[9]  Katarzyna Marciniak,et al.  Usability of Knowledge Grid in Smart City Concepts , 2013, ICEIS.

[10]  SMART MATERIALS AND SMART SYSTEMS FOR THE FUTURE by Georges Akhras , .

[11]  Peter Checkland,et al.  Systems Thinking, Systems Practice , 1981 .

[12]  Hans Jochen Scholl,et al.  Aspirations and realizations: The smart city of Seattle , 2013, 2013 46th Hawaii International Conference on System Sciences.

[13]  Renata Paola Dameri,et al.  Smart City Definition, Goals and Performance , 2017 .

[14]  Budhiputra Pathya Madhyastha,et al.  Smart city framework based on business process re-engineering approach , 2016 .

[15]  Peter Cruickshank,et al.  Creating Smart-er Cities: An Overview , 2011 .

[16]  Hanifa Shah,et al.  Smart City as an Integrated Enterprise: A business process centric framework addressing challenges in systems integration , 2014 .

[17]  Anthony Townsend,et al.  Smart Cities: Big Data, Civic Hackers, and the Quest for a New Utopia , 2013 .

[18]  R. E. Hall,et al.  VISION OF A SMART CITY , 2000 .

[19]  José Ramón Gil-García,et al.  Understanding Smart Cities: An Integrative Framework , 2012, HICSS.

[20]  Kiev Gama,et al.  Smart Cities Architectures - A Systematic Review , 2013, ICEIS.

[21]  Muhammad Mustafa Kamal,et al.  Facilitating enterprise application integration adoption: An empirical analysis of UK local government authorities , 2013, Int. J. Inf. Manag..

[22]  A. Maslow.  A Theory of Human Motivation , 1943 .

[23]  Hanifa Shah,et al.  Business process change: A guide for implementers , 2016 .

[24]  Klaus Rovsing Kristiansen,et al.  Danish smart Cities : sustainable living in an urban worlD An overview of Danish Smart City competencies , 2012 .