Exploring barriers and opportunities in adopting crowdsourcing based new product development in manufacturing SMEs

Crowdsourcing is an innovative business practice of obtaining needed services, ideas, or content or even funds by soliciting contributions from a large group of people (the ‘Crowd’). The potential benefits of utilizing crowdsourcing in product design are well-documented, but little research exists on what are the barriers and opportunities in adopting crowdsourcing in new product development (NPD) of manufacturing SMEs. In order to answer the above questions, a Proof of Market study is carried out on crowdsourcing-based product design under an Innovate UK funded Smart project, which aims at identifying the needs, challenges and future development opportunities associated with adopting crowdsourcing strategies for NPD. The research findings from this study are reported here and can be used to guide future development of crowdsourcing-based collaborative design methods and tools and provide some practical references for industry to adopt this new and emerging collaborative design method in their business.

[1]  Riccardo Maiolini,et al.  Crowdsourcing and SMEs: Opportunities and Challenges , 2011 .

[2]  Ian P. McCarthy,et al.  How to Work a Crowd: Developing Crowd Capital Through Crowdsourcing , 2014, ArXiv.

[3]  N. V. Olsen,et al.  Social media, new digital technologies and their potential application in sensory and consumer research , 2015 .

[4]  J. Fagerberg,et al.  The Oxford handbook of innovation , 2006 .

[5]  Robert McCann,et al.  What ’ s the best way to , 2003 .

[6]  Dominik Walcher,et al.  Toolkits for Idea Competitions: A Novel Method to Integrate Users in New Product Development , 2006 .

[7]  Raghu Garud,et al.  The innovation journey , 1999 .

[8]  Emmanouil Chatzakis,et al.  Maintaining agility : a study of obscure New Product Development practices in small and medium sized manufacturing enterprises to understand how they maintain relevance to their markets , 2015 .

[9]  Leon Cruickshank,et al.  Challenges of introducing new design and design management knowledge into the innovation activities of SMEs with little or no prior design experience , 2013 .

[10]  Obinna Anya,et al.  Making Crowdwork Work: Issues in Crowdsourcing for Organizations , 2013, HCOMP.

[11]  Martin Schreier,et al.  The Value of Crowdsourcing: Can Users Really Compete with Professionals in Generating New Product Ideas? , 2009 .

[12]  John Bessant,et al.  Managing Innovation: Integrating Technological, Market, and Organizational Change, 2nd Edition , 2001 .

[13]  Lars Hetmank,et al.  Components and Functions of Crowdsourcing Systems - A Systematic Literature Review , 2013, Wirtschaftsinformatik.

[14]  Rinaldo Evangelista,et al.  Fagerberg J. - Mowery D.C. - Nelson R.R. (a cura di) (2005), The Oxford Handbook of Innovation , 2005 .

[15]  Heiko Gewald,et al.  Does Money Matter? Motivational Factors for Participation in Paid- and Non-Profit-Crowdsourcing Communities , 2013, Wirtschaftsinformatik.

[16]  Tuomas Ahola,et al.  A network perspective on idea and innovation crowdsourcing in industrial firms , 2014 .

[17]  M. Dodgson Exploring new combinations in innovation and entrepreneurship: social networks, Schumpeter, and the case of Josiah Wedgwood (1730--1795) , 2011 .

[18]  Barry L. Bayus,et al.  Crowdsourcing New Product Ideas over Time: An Analysis of the Dell IdeaStorm Community , 2013, Manag. Sci..

[19]  Roy Rothwell,et al.  External networking and innovation in small and medium-sized manufacturing firms in Europe , 1991 .

[20]  M. Crossan The Knowledge-Creating Company: How Japanese Companies Create the Dynamics of Innovation , 1996 .

[21]  J. R. Tálamo Managing Innovation – Integrating Techonological, Market and Organizational Change. , 2001 .

[22]  Jitesh H. Panchal USING CROWDS IN ENGINEERING DESIGN – TOWARDS A HOLISTIC FRAMEWORK , 2015 .

[23]  Rick Delbridge,et al.  Understanding innovation in small and medium-sized enterprises: a process manifest , 2005 .

[24]  Fernando González-Ladrón-de-Guevara,et al.  Towards an integrated crowdsourcing definition , 2012, J. Inf. Sci..

[25]  Ricardo Buettner,et al.  A Systematic Literature Review of Crowdsourcing Research from a Human Resource Management Perspective , 2015, 2015 48th Hawaii International Conference on System Sciences.

[26]  Joon Young Park,et al.  Crowd Participation Pattern in the Phases of a Product Development Process that Utilizes Crowdsourcing , 2012 .

[27]  G. Hayward Managing Innovation: Integrating Technological, Market and Organizational Change , 1998 .

[28]  Patrick Cohendet,et al.  Challenging the Stage-Gate Model in Crowdsourcing: The Case of Fiat Mio in Brazil , 2014 .

[29]  Alice Lam,et al.  Organizational Innovation , 2004 .

[30]  Chun-Hsien Chen,et al.  A crowdsourcing development approach based on a neuro-fuzzy network for creating innovative product concepts , 2014, Neurocomputing.

[31]  Ilkka Kauranen,et al.  Crowdsourcing: a comprehensive literature review , 2015 .

[32]  Souad Djelassi,et al.  Customers' participation in product development through crowdsourcing: Issues and implications , 2013 .

[33]  A. Neely,et al.  Networking and Innovation: A Systematic Review of the Evidence , 2004 .

[34]  Paolo Spagnoletti,et al.  Information Technology and Innovation Trends in Organizations , 2011 .

[35]  Loay Altamimi Web 2.0 Tools in the Innovation Process A Systematic Literature Review , 2014 .

[36]  Paul R. Carlile,et al.  Transferring, Translating, and Transforming: An Integrative Framework for Managing Knowledge Across Boundaries , 2004, Organ. Sci..

[37]  Isabel Ramos,et al.  Crowdsourcing innovation: a proposal for a brokering architecture focused in the innovation needs of SMEs , 2012 .

[38]  Rajiv Kishore,et al.  Rules of Crowdsourcing: Models, Issues, and Systems of Control , 2013, Inf. Syst. Manag..

[39]  野中 郁次郎,et al.  The Knowledge-Creating Company: How , 1995 .

[40]  A. Martini,et al.  Customer Co-Creation Projects and the Social Media: The Case of Barilla of Italy , 2013 .

[41]  Qinghua Zhu,et al.  Evaluation on crowdsourcing research: Current status and future direction , 2012, Information Systems Frontiers.

[42]  David Baudry,et al.  A Review of Crowdsourcing Literature Related to the Manufacturing Industry , 2016 .

[43]  R. Thorpe,et al.  Using Knowledge within Small and Medium-Sized Firms: A Systematic Review of the Evidence , 2005 .

[44]  Aniket Kittur,et al.  Crowdsourcing user studies with Mechanical Turk , 2008, CHI.

[45]  Fernando González-Ladrón-de-Guevara,et al.  Crowdsourcing Fundamentals: Definition and Typology , 2015 .

[46]  Gert-Jan de Vreede,et al.  Crowdsourcing: A Snapshot of Published Research , 2013, AMCIS.