The impact of case on IS professionals' work and motivation to use case

How does CASE (Computer Aided Systems/Software Engineering) technology affect the work of information systems (IS) professionals? The question has remained totally unexplored so far. It is important because changes in work (job characteristics) have been found to affect job holders’ intrinsic motivation. The intrinsic motivation can be expected to be particularly significant in knowledge-intensive professional work such as systems development and software engineering. This paper analyzes the impact of CASE technology on job characteristics such as skill variety, task identity, task significance, autonomy, and feedback. It also compares the significance of intrinsic motivation (measured as a motivating potential score), extrinsic motivation (measured as perceived usefulness), and subjective norms (measured as voluntariness) as determinants of CASE usage. The results, based on a survey of 63 CASE users, show that the adoption of CASE had a significant impact on most job characteristics. They also suggest that CASE usage is primarily determined by subjective norms. When subjective norms are omitted, extrinsic and intrinsic motivation emerge as significant predictors of CASE usage.

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