Information system organizational resilience

The literature on individual and organizational resilience is reviewed. A theoretical model is developed to address the lack of specific research and theory concerning stress and resilience in the information system field as specified by Thong and Yap (Omega 28 (2000) 681). Specifically, in order to understand organizational resilience in the information system field, the proposed model integrates approaches that specify both individual and organizational levels of response. Organizational structures and processes and extra-organizational factors illustrate potential sources of protection and vulnerabilities to stress on the organizational level. On the individual level proximal chronic stressors of situational demands, constraints, and deficient resources are coupled with individual differences such as dispositions, personality, values, and skills that an individual may call upon during exposure to a stressful event. After the model is elaborated, brief research findings are offered as initial support for the model on the individual level. Implications of the framework for information system practice and future research are discussed.

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