Organizational responses and adaptations after 9‐11

Purpose – The purpose of this paper is to explore whether organizations have increased their crisis response planning in response to the terrorist attacks of 9‐11. While organizations were encouraged to implement crisis response plans or improve their existing plans after the events of 9‐11, there is mixed research on whether firms have taken such actions.Design/methodology/approach – This study used a survey to explore if the number of firms implementing crisis response plans had increased since 9‐11. The survey also looked at employee perceptions of their company's preparedness for a crisis. By using subjects in New York and California, the survey also explored if there were geographical differences to the crisis response planning which occurred after 9‐11.Findings – The survey found that firms have not responded as well as researchers and the government had hoped. The survey did find that the west coast firms seem to be responding quicker than the east coast companies.Research limitations/implications ...