Kollaboratives Wissensmanagement

Dass das Entdecken, Bewahren und Nutzen von Wissen heute einer der wesentlichen Wettbewerbsfaktoren in Unternehmen ist, steht außer Frage. Technische Lösungen zum Wissensmanagement zielen bisher allerdings hauptsächlich darauf ab, eine zentrale Wissensbasis zu pflegen, in der Dokumente mehr oder weniger strukturiert abzulegen sind; siehe dazu z. B. die Fallbeispiele in [20]. Verschiedenartige Werkzeuge wurden zu diesem Zweck entwickelt; Tsui [29] benennt z. B. Expertensysteme, Intranets (Enterprise Information Portals, Enterprise Search Engines), Taxonomien, Information Repositories, Case Based Reasoning und Question-Answering-Systeme. Diese Hilfsmittel führen allerdings bisher nicht immer zum gewünschten Erfolg:

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