Where Do Most Software Flaws Come From?

There are a variety of different ways in which a product can be made better, ranging from more clearly understanding customer needs to minimizing faults in the software system. It is the latter that is the focus of this chapter. Only by understanding the mistakes we make can we determine what remedies need to be applied to improve either the products or the processes. Monitoring faults is a relatively simple matter, either as they are found or in project retrospectives (often referred to as “project post-mortems”).