Website quality: a prerequisite to addressing citizen expectations in e-governance

A large number of government websites have been set up in India over the last few years to deliver a wide variety of information and services to its citizens. The concepts of quality and security for a website need to be quantified in some way to avoid subjective interpretations. The authors have prepared a framework and a website quality certification scheme primarily based upon international best practices. This paper elucidates the framework and modus operandi to assure quality of the websites in e-Governance gamut.