论文信息 - Benchmarking User Perceived Impact for Web Portal Success Evaluation

Benchmarking User Perceived Impact for Web Portal Success Evaluation

We describe an approach for success evaluation of Web portals by benchmarking user perceived impact with Multiple-Criteria Decision Analysis (MCDA). For impact measurement a questionnaire is used. The method is applied in a case study of four eGovernment portals and results are discussed.

Daniel Delic | Hans-J. Lenz

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