Influence of total quality management on human resource management practices

Purpose – The purpose of this paper is to explore changes occurring in the human resource (HR) function and human resource management (HRM) practices due to the implementation of total quality management (TQM) in Sri Lanka.Design/methodology/approach – Quality managers and HR managers from 77 export‐based firms with ISO 9001 certification that have implemented a formal TQM programme, running for at least three years, participated in the survey. Factor analysis, correlation and regression were used for the data analysis.Findings – It was found that firms introduce process improvement initiatives within the HR department by upgrading the role of the HR function, and by redesigning HRM practices of performance management, competence development and career planning, rewards and recognition, recruitment and selection, HR planning, and satisfaction and well‐being to bring those in line with TQM requirements.Originality/value – Although QM literature is extensive, it is difficult to find studies that investigate...

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