Flexible work in call centres: Working hours, work-life conflict & health.

[1]  D. Goldberg.  The detection of psychiatric illness by questionnaire : a technique for the identification and assessment of non-psychotic psychiatric illness , 1972 .

[2]  W. R. Buckland,et al.  Outliers in Statistical Data , 1979 .

[3]  Chris W. Clegg,et al.  The use of the General Health Questionnaire as an indicator of mental health in occupational studies. , 1980 .

[4]  C. Fornell,et al.  Evaluating structural equation models with unobservable variables and measurement error. , 1981 .

[5]  D. Larcker,et al.  STRUCTURAL EQUATION MODELS WITH UNOBSERVABLE VARIABLES AND MEASUREMENT ERROR , 1981 .

[6]  Herman Wold,et al.  Soft modelling: The Basic Design and Some Extensions , 1982 .

[7]  F. Bookstein,et al.  Two Structural Equation Models: LISREL and PLS Applied to Consumer Exit-Voice Theory , 1982 .

[8]  P. Bohle,et al.  The impact of night work on psychological well-being. , 1989, Ergonomics.

[9]  C. H. Edwards.  Applied ergonomics. , 1990, Work.

[10]  R. Frank Falk,et al.  A Primer for Soft Modeling , 1992 .

[11]  M. Frone,et al.  Workplace family-supportive programmes: Predictors of employed parents' importance ratings , 1996 .

[12]  P. Bohle,et al.  Early experience of shiftwork: Influences on attitudes , 1998 .

[13]  George A. Marcoulides,et al.  Modern methods for business research , 1998 .

[14]  P. Bain,et al.  ‘An assembly line in the head’: work and employee relations in the call centre , 1999 .

[15]  Peter Bain,et al.  Entrapped by the 'electronic panopticon'? worker resistance in the call centre , 2000 .

[16]  Claire Mayhew,et al.  Globalization and Occupational Health THE GLOBAL EXPANSION OF PRECARIOUS EMPLOYMENT, WORK DISORGANIZATION, AND CONSEQUENCES FOR OCCUPATIONAL HEALTH: A REVIEW OF RECENT RESEARCH , 2001 .

[17]  P. Bohle,et al.  Effects of supervisor support and coping on shiftwork tolerance. , 2001, Journal of human ergology.

[18]  P. Bohle,et al.  The Global Expansion of Precarious Employment, Work Disorganization, and Consequences for Occupational Health: A Review of Recent Research , 2001, International journal of health services : planning, administration, evaluation.

[19]  P. Bain,et al.  Taylorism, Targets and the Pursuit of Quantity and Quality by Call Centre Management , 2002 .

[20]  P. Bohle,et al.  Extended shifts in ambulance work: influences on health , 2002 .

[21]  Wynne W. Chin,et al.  A Partial Least Squares Latent Variable Modeling Approach for Measuring Interaction Effects: Results from a Monte Carlo Simulation Study and an Electronic - Mail Emotion/Adoption Study , 2003, Inf. Syst. Res..

[22]  C. Baldry,et al.  `A Unique Working Environment': Health, Sickness and Absence Management in UK Call Centres , 2003 .

[23]  B. Ripley,et al.  Robust Statistics , 2018, Encyclopedia of Mathematical Geosciences.

[24]  Michel Tenenhaus,et al.  PLS path modeling , 2005, Comput. Stat. Data Anal..

[25]  Detmar W. Straub,et al.  A Practical Guide To Factorial Validity Using PLS-Graph: Tutorial And Annotated Example , 2005, Commun. Assoc. Inf. Syst..

[26]  Paulus Insap Santosa,et al.  User involvement and user satisfaction with information-seeking activity , 2005, Eur. J. Inf. Syst..

[27]  P. Bohle,et al.  Extending a Model of Shift‐Work Tolerance , 2006, Chronobiology international.

[28]  Manuel J. Sánchez-Franco,et al.  Exploring the influence of gender on the web usage via partial least squares , 2006, Behav. Inf. Technol..

[29]  A. Stevens,et al.  Stealing TimeThe Temporal Regulation of Labor in Neoliberal and Post-Fordist Work Regime , 2007 .

[30]  Xianggui Qu,et al.  Multivariate Data Analysis , 2007, Technometrics.

[31]  Lorne D. Booker,et al.  The mediating effect of organizational reputation on customer loyalty and service recommendation in the banking industry , 2007 .

[32]  Alison Barnes.  The Construction of Control: The Physical Environment and the Development of Resistance and Accommodation within Call Centres , 2007 .

[33]  Allan Toomingas,et al.  Observed physical working conditions in a sample of call centres in Sweden and their relations to directives, recommendations and operators’ comfort and symptoms , 2007 .

[34]  T. Garavan,et al.  The Psychological Contract in Call Centres: An Employee Perspective , 2008 .

[35]  Allan Toomingas,et al.  Working Conditions in a Selected Sample of Call Centre Companies in Sweden , 2008, International journal of occupational safety and ergonomics : JOSE.

[36]  B. Russell.  Call Centres: A Decade of Research , 2008 .

[37]  Allan Toomingas,et al.  Workstation layout and work postures at call centres in Sweden in relation to national law, EU-directives and ISO-standards, and to operators’ comfort and symptoms , 2008 .

[38]  B. Charbotel,et al.  Call-handlers’ working conditions and their subjective experience of work: a transversal study , 2008, International archives of occupational and environmental health.

[39]  Shehzad Nadeem.  The uses and abuses of time: globalization and time arbitrage in India's outsourcing industries , 2009 .