Policing cyber-neighbourhoods: tension monitoring and social media networks

We propose that late modern policing practices, that rely on neighbourhood intelligence, the monitoring of tensions, surveillance and policing by accommodation, need to be augmented in light of emerging ‘cyber-neighbourhoods’, namely social media networks. The 2011 riots in England were the first to evidence the widespread use of social media platforms to organise and respond to disorder. The police were ill-equipped to make use of the intelligence emerging from these non-terrestrial networks and were found to be at a disadvantage to the more tech-savvy rioters and the general public. In this paper, we outline the development of the ‘tension engine’ component of the Cardiff Online Social Media ObServatroy (COSMOS). This engine affords users with the ability to monitor social media data streams for signs of high tension which can be analysed in order to identify deviations from the ‘norm’ (levels of cohesion/low tension). This analysis can be overlaid onto a palimpsest of curated data, such as official statistics about neighbourhood crime, deprivation and demography, to provide a multidimensional picture of the ‘terrestrial’ and ‘cyber’ streets. As a consequence, this ‘neighbourhood informatics’ enables a means of questioning official constructions of civil unrest through reference to the user-generated accounts of social media and their relationship to other, curated, social and economic data.