Safety and Ethics in Healthcare: A Guide to Getting it Right

Contents: Foreword Preface. Part 1 What is Wrong with Healthcare: Setting the stage: an overview of healthcare Risk and the harm caused by healthcare Healthcare: a dysfunctional system Naming, blaming and shaming. Part 2 Understanding the Basics: Human error and complex systems Knowing what to do Ethics, professional behaviour and regulation. Part 3 What to Do When Things Go Wrong: When things go wrong: looking after the people involved When things go wrong: preventing a recurrence. Part 4 Preventing Things from Going Wrong: Getting the best out of people Getting the best out of the system Where to now? Appendices: Preferred terms and definitions for key safety and quality concepts Public expenditure on healthcare in selected countries Risk matrix Evidence-based medicine: sources of information International code of medical ethics Jonsen's ethics framework Severity assessment code (SAC) The advanced incident monitoring system (AIMS) Soft systems methodology (SSM) Sources of information for patients. Index.

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