A Holistic Framework to Evaluate E-government Systems

Evaluation of e-government systems is difficult duty since it involves many perspectives that complicate enumerating its benefits. Although the literature has reported several e-government evaluation frameworks, several shortcomings still exist in the previous work. The objective of this paper is to propose a formative and holistic framework to remedy the current research gaps. The formative position of the evaluation framework ensures the objectives achievement and the holistic side ensures completeness and continuity of the evaluation process. The framework can be used as a template for researchers and practitioners to assess e-government projects. We demonstrate the applicability and practicability of the framework by applying it to the Korean Government-for-Citizen (G4C) project.

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