Call transfer method and device in multi-call central system

The invention provides a call transfer method and a device in a multi-call central system and relates to the field of communication, aiming to address inaccurate call transfer in the prior art. The method comprises the following steps: a network side device acquires calling user presentation information and transfers the call from an original call center to a target call center according to the user presentation information. The technical scheme of the invention can be applied to a multi-call central system.