“ERP success” measures are the most important, but they cannot be analyzed and understood without “software quality” and “information quality” measurements [1]. Moreover, high software quality is an essential requirement in an ERP system. And, it will further influence information quality and ERP success. Consequently, the determination of ERP software selection criteria for ERP success plays an important role while organizations consider implementing an ERP system. This study presents a conceptual framework to investigate how ERP software selection criterion are linked to software quality, information quality and ERP success in the ERP implementing process, as well as, the impacts of those factors on software quality. Through a cross-sectional survey of top 5000 largest companies in Taiwan, undertaken in 2006, the study explores 13 important selection criterion which can directly and positively influence ERP software quality in the dimension of functionality, reliability, usability, efficiency and maintainability, respectively, in pre-implementing ERP phase. Generally, software quality and information quality are critical in influencing the effectiveness of ERP success after implementing ERP system. Despite ERP software selection criterion seem less influential to ERP success, they still impact the ERP success indirectly through software quality and information quality. We consider the results are generally supportive to the research model and such support also provides additional evidence of the validity of the concept proposed in the study.

n today business world, there is a rapid change in dynamic business. The AIS has risen from the simple provision of formal and financial information to encompass a broader range of information. The use of enterprise resource planning (ERP) technology has facilitated the embodiment of these AIS into new vision. Hence, ERP is a software solution that addresses the enterprise needs by taking the process view of the organization to meet organizational goals through tight integration of all functions within the enterprise. The objective of the research is to investigate the impact of Accounting Information Quality (AIQ) in ERP environment in Sri Lanka with a view of developing a conceptual Framework. The impact of AIQ under ERP from Sri Lankan perspective has not studied. Based on the empirical evidence, this study is examining the significant variables that influence on AIQ. The variables identified in this study are External expert support, top management support, Accounting manager knowledge, and ERP system quality, are major drivers that influence on AIQ. The relationships of the variables are examined via reviewing from applicable literature. This conceptual framework which is an extension of study done by reviewing earlier researchers will be a contribution to researches.

Using the resource-based view as a frame of reference, this study seeks to explore the potential link between the essential characteristics of an ERP system, defined as ERP capabilities, and its contribution to organisational performance. This contribution is conceptualised and measured through the value added by automational, informational and transformational effects of ERP capabilities upon the firm’s operational and managerial processes. Empirical data were obtained for the study’s purpose from three case studies of manufacturing firms, through 25 in-depth interviews of various managers, including the firm’s CIO. In addition to proposing an instrument to characterise an ERP system “as installed” in terms of three capabilities (ERP integration, ERP flexibility, ERP transversality), the study confirms that these capabilities are crucial in determining the contribution of an ERP system to organisational performance. The study also highlights different ERP effects on organisational processes and their relative importance in providing business value. While exploratory in nature, this study derives interesting implications from the data analysis in the form of propositions that may serve as research hypotheses in future studies.

This work investigates the effects that different success criteria and their dimensions may have on the success of IT projects. It focuses on a model that represents the management's view of the success of an IT project. This is of particular interest due to demand for developing and examining such a model. To show the effects of the success criteria and their dimensions a survey of 646 participants was conducted. The effects of the criteria and dimensions on IT project success were subsequently studied with structural equation modeling. Because of some inconsistencies within the original model of IT project success a deducted model had to be developed. Some of the success criteria and dimensions had to be rearranged or removed from the original model due to the results of the study. The new model shows that the perception and the results of a project have a significant impact on the success rating of an IT project.

This study aims to examine the impact of organizational environment (top management support, company-wide support, business process reengineering, effective project management, and organizational culture) and enterprise resource planning (ERP) vendor environment (ERP vendor support) on ERP perceived benefits. In order to achieve the study’s aim, a questionnaire was developed based on the extant literature to collect relevant data from the research informants. The population for this research consisted of all users of Microsoft Dynamics Great Plains (a typical type of enterprise system), which is frequently used in Jordanian companies in Amman City. A random sample of 30% of the research population was selected. The results revealed that business process reengineering, effective project management, company-wide support, and organizational culture have a positive correlation with ERP perceived benefits, whereas top management support does not. In addition, there is a significant positive correlation between vendor support and ERP perceived benefits. Academic and practical recommendations are provided.

This research project has established a new measurement model for User Empowerment as an enabler to Enterprise Systems 1 success. This study was inspired by the reported relationship between Empowerment and improved work outcomes. From this, it was hypothesised that empowering the users of Enterprise Systems during the implementation process would improve the reports of post implementation system success. A new related concept of system oriented User Empowerment was conceived. The outcomes of empowering users (increased worker effectiveness; (increased work satisfaction) conceptually resonates very closely to the outcomes of individual performance, quality of system outputs, goodness of system functionality and, on a broader level, effective use of the system to yield successful business outcomes. These latter outcomes represent the measures of Enterprise Systems success. Thus Empowerment as an independent variable, and Enterprise Systems success as a dependent variable, provided a launching platform for the study. The research model was built upon the existing research into Empowerment as articulated by Spreitzer (Spreitzer, 1996) and Thomas and Velthouse (Thomas & Velthouse, 1990) and its derived systems related construct of User Empowerment, first explored by Doll, Deng and Metts (Doll, Deng, & Metts, 2003). It used a current and validated measure of Enterprise Systems Success as developed by Gable, Sedera and Chan (Gable, Sedera, & Chan, 2003); this measure is a refinement of the Information Systems Success Model of DeLone and McLean (DeLone & McLean, 2002). 2 In order to test the relationships of Empowerment to (Enterprise) System success, the following research sub-problems were explored: * What types of Empowerment are relevant in the Enterprise System context? * Is User Empowerment different from Psychological Empowerment and if so, how? * What is the relationship between Psychological Empowerment and User Empowerment? * How can User Empowerment be measured? * What is the effect of Psychological Empowerment on Enterprise Systems success? * What is the effect of User Empowerment on Enterprise Systems success? This research project was a PhD study funded by the Australian Research Council through an industry linkage program. The industry partner in this project was SAP - the most successful vendor of Enterprise Systems. Although limited in analysis the study spanned across two industry sectors, with two Enterprise Systems (Oracle and SAP). This research was a multimethod study and involved both qualitative and quantitative phases. The multimethod included content analysis, survey, and case study. This research was led by an explorative research strategy and paid considerable attention to analysing each research method in relation to other research methods, and also in relation to the demands of the research problem. A comprehensive literature review established extant definitions and constructs for Psychological Empowerment, User Empowerment and, Enterprise Systems success. The literature review employed a formal qualitative research method, using open coding supported through the use of Nvivo, a Qualitative software package, in order to identify and derive key themes in the referent disciplines. The responses from the email survey of Information Systems researchers, and Enterprise Systems consultants were triangulated with the findings from the categorised literature review on Empowerment. This sub-study utilised WordStat software and the findings were presented at the QualIT conference (Sehgal & Stewart, 2006). Drawing from the existing perspectives on Empowerment a contextbased perspective on Empowerment was proposed by the researcher. From this work, a new working definition of (User) Empowerment was derived. This construct proposed that User Empowerment involved Computer Self-efficacy, Perceived Usefulness, Intrinsic Motivation, User Autonomy, and Problem-solving and Decision support. Psychological Empowerment involves Meaning, Self-determination, Competence, and Impact. The research project then empirically tested the relationship of both Psychological Empowerment and User Empowerment to Enterprise Systems success using a quantitative enquiry. The new User Empowerment construct was statistically tested for validity and reliability. This quantitative study found no statistical evidence for a relationship between Psychological Empowerment and Enterprise Systems success. The study findings suggest significant statistical evidence for a relationship between User Empowerment and Enterprise Systems success. Statistical analysis showed that the construct for User Empowerment was different from the construct of Enterprise Systems success. These relationships held regardless of the level of the user: senior management, operational, end users or technical. This phase of the study was presented at the Americas Conference of Information Systems (Sehgal & Stewart, 2004). This exploratory survey was followed by another industry based case study, which confirmed the results for a different industry sector and different Enterprise System. This latter study was used in an independent confirmatory factor analysis of the Enterprise Systems success measurement which was presented at the Americas Conference on Information Systems (Sehgal & Stewart, 2004) and International Conference on Information Systems (Sedera, Gable, & Chan, 2004) by fellow researchers. This research has demonstrated that User Empowerment, rather than Psychological Empowerment was significantly related to Enterprise Systems Success. The study findings identified potentially significant benefits to the Enterprise System implementing organisations as well as the Enterprise System vendor from empowering Enterprise System users. Of the reported benefits one of the relevant one was improved and positive reports about the implemented Enterprise System. Further, the study highlights the importance of context when measuring a construct such as Empowerment. There are clear practical implications for the research outcomes. These include a recommendation that training programs should ensure that users have a high degree of computer self-efficacy when using the enterprise system. The validated User Empowerment instrument will be utilised as a diagnostic tool for organisational readiness prior to an ES implementation. This would assist in benchmarking the level of empowerment and predicted Enterprise Systems success. Future research will explore the effects of an Enterprise System on the components of User Empowerment as it is conjectured that there is a reciprocal relationship between the system and user attributes of Computer Self-efficacy, Problem-solving Decision Support, and understanding of business logic.

This paper addresses the problem of defining and evaluating the success of ERP throughout the life cycle of the information system. In order to solve this problem, many of the theoretical and empirical contributions on the success of the information system are analysed and discussed. This approach allows the development of a new model; especially in Delone & Mclean supported research. This work will try to establish a different perspective on the success of the ERP and can be an encouragement to some organizations or the many researchers that will be engaging in these areas, in order to help achieve more clearly the expected performance in the acquisition phase of ERPs. Many times that performance does not always happen [1].

This article presents a literature review about the success evaluation in the information system, and proposes a new evaluation success model suited to the ERP software. In the first part we present approaches, frameworks and models of the evaluation success previously used and empirically validated by researchers in the IS field. Then, we present our Evaluation Success Model, highlighting its three main theoretical foundations: Mathematical theory of communication, diffusion of innovation theory and adaptive structuration theory in the one hand, and we expose the main construct of this model named the ESF (Evaluation Success Factors) on the other hand. These factors are classified in three categories: technological, environmental and organizational evaluation factors. This work analyses articles published in the last decade about the success evaluation and delineates ten ESF’s widely used to evaluate the success of the ERP system project.

There are different success factors that influence the outcome of ERP-projects. According to Bullen and Rockart (1981), these success factors depend on five main influencing variables. One of these variables is industry. This shows that each industry has certain requirements on success measurement other industries, in general, do not. In healthcare for example the legal constraints are different from other branches. Each success measurement model has a specific aim and covers specific needs. It measures different success dimensions and can be used at different stages of ERP-projects. Some of the models consider different phases within ERP-projects others can be used to determine overall ERP-success after the implementation of an IS. One important factor for the use of such models is if the models covers branch specific needs in a way that allows the researchers to allocate meaningful results and recommendations for actions. This chapter investigates the specific needs on ERP-success measurement of the healthcare industry and the fit of the existing success measurement models for this use case.

The rapid development in technology has affected the business world today compelling organizations to respond to these changes in order to gain and sustain a competitive edge within the similarly increasing competitive business environment. Enterprise Resource Planning (ERP) is one of the technological tools that organizations are implementing in response to current increasingly competitive and demanding business world. Many business organizations are adopting ERP systems because of the strategic advantages associated with their adoption including, reduced costs, increased operational efficiency and effectiveness, automation, integrated business, and enhanced information flow. Therefore, the main goal of this research is help examine the challenges typical for the processes of ERP integration, use and maintenance. The research study and its findings are significant in terms of contemporary IT field, as it provides constructive evidence and facts regarding specific organization. Evidently, special and critical findings can be used in practice to prevent the negative effects from ERP integration at organizational and technological levels.

The purpose of this study is to develop a hierarchical framework that encompasses the entities that affect the ERP implementation process. An AHP model is developed with multiple levels. The levels comprise the primary factors decomposed into themes and sub-factors, the actors involved, and finally their actors' definition of success in terms of criteria and sub-criteria. This paper provides a mechanism to identify the relative importance of the critical success factors, actors, and the success criteria and sub-criteria. This mechanism enables the stakeholders to express their opinion on the various aspects of the ERP implementation in the setting of a group decision making process. Depending on the differences of the stakeholders' responses from the organisational point of views, corrective action can be taken in a more focused manner.

The primary purpose of this study is to investigate the role of top management support, government support, the impact of business vision, external expertise and perceived benefits in assessing the success of Enterprise Resource Planning (ERP) system. The study uses survey approach of 150 business firms selected randomly from Brunei Yellow Pages. 45 out of them are practicising ERP for the year and more and are included in this study. Data analyzed by PSW-18 software support the majority of the previous findings that all the contextual variables used are significant, except the top management support. These results are compared with existing studies and the implications of the findings for practice are discussed.

The primary objective of the study reported herein is to empirically test the implicit, positive relationships between ERP-related Knowledge Management Competence (KM-competence; knowledge creation, knowledge retention, knowledge transfer, and knowledge application) dimensions and the extended Enterprise Resource Planning System Success construct (ERP system success; individual impact, workgroup impact, organisational impact, information quality, system quality, and vender/consultant quality). Data were collected from 173 of business and IT managers in 455 organisations in Jordan. Statistical techniques employed included confirmatory factor analysis to examine validity of the measurement model, and structural equation modelling using AMOS 16.0 is also utilised to test the hypotheses. The results of analysis show there is a positive significant impact of ERP knowledge creation on ERP success. Also, ERP knowledge retention positively and significantly affects ERP system success. Moreover, ERP knowledge transfer positively and significantly influence ERP system success. Furthermore, ERP knowledge application has positive effect on ERP system success. The results also indicate that ERP success construct is robust since all six observed variables are strongly loaded to the latent variable. Research limitations as well as implications for practice and research are discussed.

The novelty in this research stems from coupling the satisfaction and impact of Enterprise Resource Planning (ERP) success with different user categories and not just one model that fits all users. Based on the DeLone and MacLean model of ERP success (1992), several models are proposed, each one corresponding to a different categorized user because those users do not use the same modules/parts of the ERP package. The paper then applies five kin models on five different user categories of the American University in Cairo (AUC) simply to get a flavor of its functionality in an educational setting. Ten attributes were generally used, beginning with quality vis-a-vis the System (SQ), the Information (IQ) and the Vendor (VQ), and how they jointly affect both the User Perception (UP) and Implementation Problems (IP). Together the UP and IP impact Satisfaction that in turn bears upon the impact vis-a-vis Individual (II), Workgroup (WI) and Organization (OI).

The main purpose of this study was to investigate the mediating effect of organizational excellence (OE) on the relationship between total quality management (TQM), enterprise resource planning (ERP), entrepreneurial orientation (EO), and organizational performance (OP). At the same time, it also investigated the mediating effect of entrepreneurial organizational culture (EOC) on the relationship between EO and OP. The motivation for this study was driven by the inconsistent findings in the literature concerning the relationships between TQM, ERP, EO, and organizational performance. Due to the inconsistent results, a new research has emerged and this has prompted further investigation on the effect of other variables that may better explain the nature of these links. In the related literature, many theories have suggested that the compatibility between strategies, resources, and capabilities as the keys for success. To achieve this purpose, this study has integrated different theories such as the resource-based view, knowledge-based view, and the innovation theories in order to provide the effect of OE and EOC on successful strategy implementation. Questionnaires were distributed to 565 Sections of the Dubai Police. 355 questionnaires were returned and used in the analysis using the PLS-SEM. The results of this study revealed that TQM, ERP, and EO were positive and have also been proven to be significant predictors of organizational performance. More importantly, the results have also confirmed the mediating effect of organizational excellence on the relationships between TQM, EO, and organizational performance. This study also supported the premises of the resource-based view theory, the knowledge-based view theory, and the innovation theory by reaffirming the importance of the supportive OE and EOC for any successful strategy implementation in enhancing organizational performance through the implementation of innovative practices.

The main objective of this study is to investigate the impacts of ERP system adoption on the relationship between performance of medium enterprises (PME) and communication process (CP), organization structure (OS), technological change (TC), and technology infrastructure support (TIS) and moderated by top management support. This study proposes a theoretical framework based on theories such as resource-based view, contingency theory, and diffusion of innovation. The data was collected from the medium-sized enterprise firms operating in South Western Nigeria. Out of the 658 questionnaires distributed, only 355 were useable. The empirical data was analyzed using the partial least squares structural equation modelling and the results showed that CP, OS, TC, TIS, ERP and TMS have significant direct relationship with the PME. Hence, ERP system adoption mediates the relationship between the CP, OS, TC, and TIS with PME. The findings show that CP, OS, TC, TIS will influence the performance of medium enterprises in the adoption of ERP. The findings also confirm that the top management support plays an important role in moderating the relationship between ERP and PME. The findings provide important insights to CEO, managers, policymakers and researchers to understand the important use of ERP system that will enhance the performance of medium-sized enterprise organizations in Nigeria. Limitation of the study is based on medium-sized enterprise only and another limitation is that author has not included other measures of medium sized enterprises performance outside of the procurement area despite these factors could provide further insights to medium sized enterprises performance, and will be an interesting topic for future research. In this light, future research can focus on the evolution of small enterprises and large firms.

The latest Gartner report states that in 2012, the figur e for global Information Technology (IT) spending amounted to US $3.6 trillion and a predicted $3. 8 trillion in 2013. Achieving an effective measure of IS success and impact of informat ion systems has been a goal for information systems researchers for decades. Numerous methods exist for measuring the quality, value and im pact of information systems in organizations, including benchmarking, ISO standards, and use r s rveys. However, typically, often due to restricted access to data, resear ch rs only use one type of measure. This study uses a single-organization case study investigat ing measures of the quality, value and impact of the SAP system in the largest telecommu nications organization in New Zealand, using and comparing a range of methods and perspectiv es. The researcher also evaluates the best possible measures for organizations to adopt by comparing multiple methods.

The enterprise resource planning (ERP) system is a complex and comprehensive software that integrates various enterprise functions and resources. Although ERP systems have been depicted as a solution in many organizations, there are many negative reports on ERP success, benefits, and effect on user performance. Previous research noted that there is a lack of knowledge and awareness of ERP systems and their overall value to ERP organizations. ERP systems have been widely studied during the past decade; yet they often fail to deliver the intended benefits originally expected. One notable reason for their failures is the lack of understanding in user requirements. There are many studies conducted to propose software quality models with their quality characteristics. However, there is currently no dedicated software quality model that can describe usability maturity and involve new features of ERP systems. This chapter proposes a framework for evaluating the usability maturity as a quality attribute of ERP systems. Evaluating the Usability Maturity of Enterprise Resource Planning Systems

The Enterprise Resource Planning (ERP) system is a complex and comprehensive software that integrates various enterprise’s functions and resources. ERP system cleanly encapsulates crosscutting concerns which cannot be encapsulated by other types of information systems like data synchronization and standardization, system complexity and system modularity. Many studies are conducted to propose software quality models with their quality characteristics. However, there is currently no dedicated software quality model that can describe and involve new features of ERP systems. Thus, this study has proposed an ERP system quality model (ERPSQM). Analytic Hierarchy Process AHP has been employed to evaluate the quality of ERPSQM. Furthermore, this proposed model can be used to make a comparison of ERP systems to help companies implement better systems.

The ERP system is a complex and comprehensive software that integrates various enterprise's functions and resources. Although this system provides the firms many benefits, they still hesitate to adopt it due to high cost and risks. Thus, this study identifies and analysis critical quality characteristics that should be considered to ensure successful development and implementation for the ERP system. The study identifies the new features of ERP systems that differ from other information systems' features. Then in order to develop ERP system quality model, ISO/IEC 9126 standard has been adapted. Finally, analytic Hierarchy Process (AHP) has been applied to evaluate the quality of the proposed model's characteristics. The derived quality characteristics could be used to compare ERP systems which help the organizations to implement better system quality.