VIVACE: A framework for the systematic evaluation of variability support in process-aware information systems

Context: The increasing adoption of process-aware information systems (PAISs) such as workow management systems, enterprise resource planning systems, or case management systems, together with the high variability in business processes (e.g., sales processes may vary depending on the respective products and countries), has resulted in large industrial process model repositories. To cope with this business process variability, the proper management of process variants along the entire process lifecycle becomes crucial. Objective: The goal of this paper is to develop a fundamental understanding of business process variability. In particular, the paper will provide a framework for assessing and comparing process variability approaches and the support they provide for the dierent phases of the business process life

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