A KPI-Based Approach to Performance-Oriented Workplace e-Learning

This chapter explores a key performance indicator (KPI)-based approach to implementing the framework of performance-oriented workplace e-learning. The key idea lies in a KPI model, where the mission and vision of an organization are translated into a set of key performance targets that drive learning toward the goal to improving individual and organizational performance. KPIs allow organizations to clarify their training objectives, help employees to make sense of work context and performance requirement, and accordingly help them to set up rational learning objectives, access relevant knowledge and skills, and communicate with peers and experts to enhance individual and social learning processes.