How to Overcome the Dichotomous Nature of Smart City Research: Proposed Methodology and Results of a Pilot Study

ABSTRACT Overcoming the dichotomous nature of smart city research is fundamental to providing cities with a clear understanding of how smart city development should be approached. This paper introduces a research methodology for conducting the multiple-case study analyses necessary to meet this challenge. After presenting the methodology, we test the practical feasibility, effectiveness, and logistics of such a methodology by examining the activities that Vienna has implemented in building its smart city development strategy. The results of this pilot study show how the application of the proposed methodology can help smart city researchers codify the knowledge produced from multiple smart city experiences, using a common protocol. This in turn allows them to: (1) coordinate efforts when investigating the strategic principles that drive smart city development and test the divergent hypotheses emerging from the scientific literature; (2) share the results of this investigation and hypothesis testing by conducting extensive cross-case analyses among multiple studies able to capture the generic qualities of the findings; (3) gain consensus on the way to think about, conceptualize, and standardize the analysis of smart city developments; and (4) develop innovative monitoring and evaluation systems for smart city development strategies by reflecting upon the lessons learned from current practices.