Planning with Verbal Communication for Human-Robot Collaboration

Human collaborators coordinate effectively their actions through both verbal and non-verbal communication. We believe that the the same should hold for human-robot teams. We propose a formalism that enables a robot to decide optimally between taking a physical action toward task completion and issuing an utterance to the human teammate. We focus on two types of utterances: verbal commands, where the robot asks the human to take a physical action, and state-conveying actions, where the robot informs the human about its internal state, which captures the information that the robot uses in its decision making. Human subject experiments show that enabling the robot to issue verbal commands is the most effective form of communicating objectives, while retaining user trust in the robot. Communicating information about the robot’s state should be done judiciously, since many participants questioned the truthfulness of the robot statements when the robot did not provide sufficient explanation about its actions.